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How we engage
We’re committed to driving real-world results - which is why we engage through an outcome-based model anchored on your key revenue, cost, customer and employee objectives.
Our focus
We work alongside you to understand your customer opportunity and implement change that enables you to grow.
Insights
A series of actionable insights on how organisations can set up for success now and into the future.
Careers
We are currently hiring across the globe! Join our team and help build the business you want to work in.
Rewire how you go-to-market by pivoting your organisation around the customer.
Tailor the acquisition, engagement and service of customers based on their value and preferences.
Equip your team to deliver on the moments that matter for your priority customer segments.
Set your managers and frontline up to consistently execute in a customer-centric, commercial and compliant way.
Realise value faster by enabling your team to embrace the power of new technology.
Our client testimonials
“Blackdot segmented our data into different industry types, so we had a very clear focus on where the majority of our long tail customers sat. They then helped us maximise the functionality we had within our Salesforce CRM and to introduce the marketing component. To have a marketing platform linking in to our Salesforce CRM and producing an output was amazing for us, and something we never thought we’d be able to achieve. Working with Blackdot is something that I will always remember to be the most successful step that we’ve taken in digitalisation.”
“The consulting team at Blackdot worked closely with us to develop a Customer Value Proposition (CVP) that would help us to attain our ambitious revenue target. The CVP was delivered in conjunction with an analysis of our market position, a content strategy and a thought leadership agenda. To embed this powerful toolkit, Blackdot ran a series of implementation workshops. The value of all of this work was quickly realised with key sales wins validating our investment with Blackdot.”
“We engaged Blackdot to support us with two key priority deliverables for a high profile business integration; the development of the end state operating model and organisation design and the production of a preliminary business case. Blackdot provided us with high caliber consultants who enabled us to meet these key deliverables; an excellent result under immense time pressure.”
“I have engaged Blackdot in the past to provide independent advice and thought leadership on our business operating model / organisational structure. I have found them to be a valuable partner who bring pragmatic and well thought-out solutions, as well as a collaborative and engaging style.”
“Facing an increasingly dynamic and competitive marketplace, it was a strategic imperative to evolve our business. We engaged Blackdot to conduct an organisation-wide benchmark across marketing, sales and medical to enable us be clear on our current effectiveness v best practice and then to isolate our key areas for improvement. The process clearly identified a set of ‘vital few’ initiatives and critically also aligned the leadership team and broader organisation. Since then Blackdot have been supporting us to design and rollout key initiatives across our operating model and sales framework. The progress made by the initiatives has been impressive and sets us up well to achieve the 2020 vision I have for the business.”
“As part of our transformation to a performance culture, we embarked on an overhaul of our incentive program across all business units. We engaged Blackdot to assist us with a review of our current incentive program and to conduct a benchmark survey to identify opportunities vs. best practice. They designed a new incentive program and assisted with the implementation / business handover support. We anticipate a real shift in the orientation of our incentive program to drive results / business performance and reward achievement; all the key stakeholders are fully engaged and view the new incentive program as a key element of our transformation agenda.”
Our Transformation Heroes
“Before Blackdot, we never thought about a holistic systematic approach – coming all the way from external customer needs, journey maps, what we need to do across different channels, but also how we should organise ourselves. We need to make sure we have orchestrated processes between sales, marketing, medical and even for the access team, so that we can create an integrated and the best customer experiences in the future… So far, the overall project experience is very positive – our people feel engaged and passionate because we have a common understanding now and share the same goal.”
Questions, comments, ideas, feedback – we’d love to hear from you
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