Executive summit recap: Customer-Centric Growth and Next-Gen Customer Strategy

Attracting over 700 enterprise leaders from a range of industries, Blackdot recently held the largest of their executive summit series across Sydney and Melbourne.

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The sessions took place in May, and were designed to share practical insights for enterprise leaders on uplifting CX for growth in a cost-constrained environment. Both the Sydney and Melbourne events kicked off with breakfast and the chance to network with the Blackdot community including a range of event partners.

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Customer-Centric Growth – Sydney

Featuring 18 unique breakouts, leaders of all levels and functions were able to gain the most value from a breakfast timeslot, by choosing the sessions most relevant to their organisational context. The following prominent leaders featured in case study interviews and a panel discussion, where they shared actionable tips and lessons learnt from leading customer-centric change in their organisations.
 
  • Raj Gohil – Macquarie Group
  • Rod Van Onselen – Origin Energy
  • Liz Chatwin – AstraZeneca
  • Jill Baptist – IAG
  • Denis Brown – Bacardi Limited
  • Jeff Fryer & Stephan Helms Ohama – Medtronic

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Next-Gen Customer Strategy – Melbourne

Taking a unique format, the session began with a plenary presentation, leading into an interactive polling activity. Six Blackdot presenters took the stage and were given 1 minute to pitch to attendees why their topic should be chosen to explore further - each on a key capability needed to drive growth. The audience voted and the 3 most popular themes were then presented.

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Blackdot was also joined by Rebecca Burrows (Australia Post), Alex Pereira (Medibank) and Carmel Cauchi (NAB), for an interactive panel discussion to share their experience with leading customer-centric change, at scale.

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