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An exponential increase in mobile data usage and a proliferation of new technology has driven dramatic change across the communications industry. Customer preferences are changing rapidly, with increased demand for more complex technology solutions. To thrive in this new buying environment and to deliver new technology product offerings, communications organisations need to rethink their go-to-market approach.
Ensuring the customer has a high quality experience across digital, phone and face-to-face interactions
Improving processes and supporting technology to speed up sales conversion
Setting up more effective and lower cost inside sales structures to service lower value customers
Optimising your multiple customer-facing roles to better cover the customer base whilst reducing costs
Making sense of the strategy, people, process and technology elements required to define your digital maturity transformation roadmap
Developing the roles and skills the front line needs to effectively transition to selling more sophisticated technology solutions
Digital has changed fundamentally how B2B customers buy, bringing both opportunity and unprecedented complexity for marketing and sales organisations.
Understand what Best Practice coaching looks like to accelerate frontline salesperson development and performance.
Blackdot helps a global telco take advantage of new market opportunities and simplify customer engagement.
Blackdot helps one of Australia's largest banks enhance role clarity and focus on key market segments.
Blackdot's diagnosis of core sales performance issues helps a major telco turn negative growth positive.
Blackdot helps a division of a leading commercial bank significantly change its sales process to win new clients.
Blackdot helps a global investment bank incentivise cross-selling and collaborative sales behaviour.
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Building the capabilities of Frontline and Second-line Sales Managers to thrive in a customer-centric, digitally enabled world