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To thrive in this dynamic and rapidly evolving industry, you must rethink your go-to-market approach. Blackdot’s Communications specialists can work with you to create an end-to-end customer-centric strategy focused on uplifting CX and driving business growth while simultaneously reducing cost.
Ensuring the customer has a seamless experience across digital, phone and face-to-face interactions
Improving processes and leveraging supporting technology to speed up sales conversion
Setting up more effective and lower cost inside sales structures, to better service smaller or lower value customers
Equipping your customer-facing functions with the capabilities, tools and resources for enhanced coverage and greater efficiency
Identifying the strategy, people, process and technology elements required to define and drive your digital maturity transformation roadmap
Developing the critical frontline roles and skills needed to effectively sell more sophisticated technology solutions
Digital has changed fundamentally how B2B customers buy, bringing both opportunity and unprecedented complexity for marketing and sales organisations.
Understand what Best Practice coaching looks like to accelerate frontline salesperson development and performance.
Blackdot helps a global telco take advantage of new market opportunities and simplify customer engagement.
Blackdot helps one of Australia's largest banks enhance role clarity and focus on key market segments.
Blackdot's diagnosis of core sales performance issues helps a major telco turn negative growth positive.
Blackdot helps a division of a leading commercial bank significantly change its sales process to win new clients.
Blackdot helps a global investment bank incentivise cross-selling and collaborative sales behaviour.
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