10 key drivers for expediting omni-channel maturity

Since the initial disruption of COVID-19, Health Science organisations have spent significant time and effort trying to navigate the HCP engagement barrier, by shifting to a digitally-led approach.

Whilst there has been some progress made on this front – the most universal challenge before the industry now is embedding new ways of working, building belief and pulling through tangible business benefit.

Recognising this is no easy feat – we’ve developed an insights pack which explores:

  • A breakdown of digital maturity across a variety of industries
  • 10 external drivers and internal enablers to evaluate when accelerating omni-channel to achieve desired outcomes
  • Best practice guiding principles when looking to improve your omni-channel effectiveness