Scaling Customer Journeys Across Marketing, Sales & Service

Customer Transformation Showcase: The Blackdot team presents how to create seamless customer journeys.

Every organisation aims to deliver seamless customer journeys, but often legacy siloes pose a critical barrier. Here we discuss how to enhance your current processes and leverage automation to integrate marketing, sales and service, in order to improve your customer and employee experience.
 
This video will explore:

  • The key challenges siloed organisations face when designing for a seamless customer experience
  • Solutions across people, process and technology to navigate these challenges
  • A virtual tour of how Blackdot designed and built their own data automation platform to facilitate a seamless customer journey