Implementation

Leader & Manager Effectiveness Benchmarking

The capability of our people is the lifeblood of every organisation and setting up customer-facing functions for success is key to driving sustainable growth.

Despite operational complexity and limited change capacity, there has never been a greater opportunity to build close relationships with customers. To achieve this, organisations must ensure their people at all levels are empowered with the right mindsets, behaviours and capabilities.

Over the last 15 years’, Blackdot have benchmarked more than 1,500 leaders, 12,000 managers and 90,000 frontline salespeople to identify the key leader and manager disciplines proven to uplift performance. By benchmarking against our framework, you will be able to isolate, prioritise and support the development opportunities that will have highest impact on driving customer and commercial outcomes.

We can help you

Know how you compare to global best practice

Understand current performance against the key leader and management disciplines proven to drive outcomes

Know how you compare to global best practice

Isolate and implement your ‘Vital Few’ development opportunities

Prioritise and address the development opportunities which will have the highest impact on performance

Isolate and implement your ‘Vital Few’ development opportunities

Build new capabilities

Create individualised development plans and leverage Blackdot’s experiential capability programs to equip your people with future-fit skills and behaviours

Build new capabilities

Measure your progress

Leverage ongoing re-benchmarking to measure capability uplift and drive continuous improvement

Measure your progress

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Are your leaders and managers driving results?

Chat to our team today about how you can uplift customer and commercial outcomes