Strategy

Omni-Channel Maturity Assessment

Omni-channel is more than just a buzzword – for most organisations, it’s an ongoing aspiration along a maturity continuum.

The level of maturity that is right for your organisation must be determined by considering your existing capability, and the gaps preventing you from delivering the experience your customer’s desire. For some, a level of multi-channel engagement may be sufficient, or the necessary stepping stone to ultimate seamlessness – while others may be in the fortunate position of being able to go from good to great.

Blackdot’s omni-channel maturity assessment identifies opportunities for channel integration and defines the new capabilities needed to progress, by providing a holistic view across people, process, technology and data.

We can help you

​Determine the right level of channel maturity for you

Set your short and medium-term aspiration based on the customer and competitive dynamics in your industry

​Determine the right level of channel maturity for you

Assess your omni-channel maturity

Leverage a best practice approach to rapidly align the organisation around what good looks like

Assess your omni-channel maturity

Prioritise focus areas

Find a pragmatic pathway for reaching your desired level of omni-channel maturity

Prioritise focus areas

Mobilise a test and learn approach

Launch agile iterative sprints that deliver outcomes as you progress towards maturity

Mobilise a test and learn approach

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Looking to progress your omni-channel maturity?

Our team can help you understand what it will take to get there