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Strategy
The level of maturity that is right for your organisation must be determined by considering your existing capability, and the gaps preventing you from delivering the experience your customer’s desire. For some, a level of multi-channel engagement may be sufficient, or the necessary stepping stone to ultimate seamlessness – while others may be in the fortunate position of being able to go from good to great.
Blackdot’s omni-channel maturity assessment identifies opportunities for channel integration and defines the new capabilities needed to progress, by providing a holistic view across people, process, technology and data.
Set your short and medium-term aspiration based on the customer and competitive dynamics in your industry
Leverage a best practice approach to rapidly align the organisation around what good looks like
Find a pragmatic pathway for reaching your desired level of omni-channel maturity
Launch agile iterative sprints that deliver outcomes as you progress towards maturity
Our team can help you understand what it will take to get there
Receive the latest thought leadership and event updates from our team
Building the critical customer and business change foundations for omni-channel success