Strategy

Technology & Data Architecture

Today’s digital customer expects a seamless experience – which can be difficult and expensive to deliver without the right technology mix.

When business leaders aren’t equipped to make technology trade-offs, IT divisions are left in-charge, and typically take a systems-out approach rather than a customer-in view on innovation.

Blackdot can help you navigate the complexity of data, infrastructure and people constraints, to deliver intuitive technology solutions for both customers and employees. By mapping the ideal customer experience at the moments that matter to your high-value segments, you’ll be able to prioritise the critical business capabilities – informing technology architecture, platform choice and data integration decisions. 

We can help you

Prioritise business capabilities

Determine and build future state business capabilities at the moments that matter across the customer journey

Prioritise business capabilities

Define business requirements

Detail the processes and technology interactions that will bring channel experiences to life through digital engagement

Define business requirements

Determine your data architecture

Map the relationship between data sets and organising hierarchies across the data lifecycle, from acquisition to disposal

Determine your data architecture

Set up the technology architecture

Select the right mix of technology platforms and integrations required to execute on the desired experience

Set up the technology architecture

Establish data governance

Build a framework to define accountabilities and ways of working across departments to ensure effective data management

Establish data governance

Build a data and technology roadmap

Sequence people, process and technology packages to demonstrate​ value through solving business problems

Build a data and technology roadmap

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Looking to make your tech and data work for your customers and employees?

Chat to us today to find out how we can help